Shipping:

Please allow 2-4 weeks for delivery. Shipping is to the continental U.S. only. We do not ship to Alaska, Hawaii or Canada. Oversized items such as furniture are shipped by common carrier and are "curbside delivery" only.  Smaller items ship via UPS/FedEx. Curbside Delivery provides delivery made to the end of your driveway. It is not the driver's responsibility to bring freight into house, garage, etc. Drivers do not assist with unpacking, set-up or clean up. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If damage is noted it is best to refuse the delivery and note damage on the delivery ticket (we will send out a replacement at no additional charge). The trucking company will contact you to arrange delivery at a convenient time. (Please enter a valid phone # when placing your order)

Damaged Product:

If you receive a product and it is damaged, you must report it within 3 days.  We cannot take responsibility for damages beyond this point. Please note any damages on the freight bill of lading before you sign for the product. It is best to refuse a damaged item and note damage on the delivery ticket.  You must call us to report damage within 3 days of receipt even if you refuse delivery so we can expedite your replacement. We cannot file a claim with the carrier if damage is not noted on the freight bill. We will send out a new item to replace one damaged in shipment at no additional cost. If for some reason you do not want a replacement, we will issue a credit.  We may require photographic proof of damage and may have the item returned at our discretion. Please call 888-683-0158.

Returns:

If you do not like your product for any reason (size, color etc.) you must notify us within 7 days of receipt. There is a 25% restocking fee for returned products and the customer pays for return shipping. The product must be in an unused condition. No returns will be accepted after 7 days.  Please contact us to receive a return authorization and ship to address. Returns without a return authorization will be refused. Please call 888-683-0158.  A credit or refund will be issued after receipt of the item less the original and return shipping and handling costs. Customer is responsible for shipping the item back. If customer received free shipping or used white glove service the actual cost of shipping will be deducted. Mirror must be repacked in its original packaging including interior packing.

Canceling an Order:

We will contact the manufacturer and if it has not shipped we will have your order cancelled. Certain items are made to order and once in production cannot be cancelled or returned.  If an item has shipped it is handled as a return.

The terms and conditions are subject to change at any time and without notice.